Show All Answers

1. How do I establish service for water?

The city must have an Application for Water Service to establishing water service, which must be signed by the person responsible for payment of the bill. The application can be submitted in two ways:
* In person by coming during normal business hours to the city's Customer Services counter in City Hall (13325 Civic Center Drive)
* By email to customerservices@poway.org


Application for Water Service

2. What forms of payment are accepted?

Cash, checks, and money orders are accepted. You can also pay online. At the current time, we are unable to accept debit or credit cards.

3. What if I want to pay my water bill on the closed Friday?

Water payments may be sent by mail, dropped off in the secure water payment depository box in the City Hall parking lot, or made online. The secure payment box is available at all times.

4. I just returned from vacation and discovered that my water service has been locked off because I forgot to pay my bill. I need my water service turned back on and it’s a closed Friday; what do I do?

Requests made outside of normal business hours (including closed Fridays, weekends, or holidays) are subject to after-hours fees. To have service reinstated during these times / days, contact the city’s Water Treatment Plant at 858-668-4449. When the after-hours employee arrives, you will be required to sign an agreement to pay the after-hours fee before 9 a.m. the next business day.

5. I moved into my new residence on a closed Friday, and there is no water service at my residence. How can I get service established today?

Requests made outside of normal business hours (including closed Fridays, weekends, or holidays) are subject to after-hours fees. To have service reinstated during these times / days, contact the city’s Water Treatment Plant at 858-668-4449. When the after-hours employee arrives, you will be required to sign an agreement to pay the after-hours fee before 9 a.m. the next business day. You will also be required to contact Customer Services on the next business day to officially sign up for service.

6. I need to obtain a construction hydrant meter. Can I do this on a closed Friday?

All requests for a temporary construction hydrant meter must be made in person at least 2 business days before the meter is needed during City Hall normal business hours.

7. Who do I contact for a water emergency on a closed Friday?

If you are experiencing a water emergency outside of City Hall normal business hours, please contact the city’s Water Treatment Plant at 858-668-4449 for assistance.

8. Can I pay my water bill on the city’s website?

Online bill pay is available for Water / Sewer Utility Bills and is free to all water / sewer customers. To get started, you will need to have your account number and service address available.

9. When is the water bill mailed, and when is it due?

Water bills are mailed bimonthly (every 2 months). A customer is assigned to 1 of 4 billing cycles. Payment is due within 15 days of receipt of the water bill and becomes delinquent 30 days after the bill is mailed.

10. How are water and sewer rates calculated?

Go to the Understanding Your Bill information page.