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1. Who can I call for emergency housing / shelter?
2. What is affordable housing?
3. Whom do I contact to find out eligibility requirements and/or be placed on an affordable housing interest list?
4. Whom do I contact with questions or concerns about a Poway affordable housing property?
5. Why is affordable housing required in Poway?
6. What is the source of affordable housing funding?
7. Why are most affordable housing units in Poway either apartments or condos?
8. I'm concerned about affordable housing being in my neighborhood. What type of person qualifies for affordable housing?
9. How does affordable housing affect crime in Poway?
10. How does affordable housing affect schools in Poway?
11. How does affordable housing affect home values in Poway?

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1. Can I pay my ambulance bill on the closed Friday?
2. What are your hours of operation?
3. Why am I receiving an ambulance bill?
4. Will the City of Poway bill my insurance?
5. Do you accept credit cards?
6. Can I make monthly payment arrangements?
7. Why do you require a copy of my Medi-Cal card?
8. What is Advanced Life Support?
9. What is Basic Life Support?

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1. What is vegetation management?
2. I received notice that my property needs active vegetation management. Where is the management required?
3. What about native vegetation?
4. What methods can I use to manage the vegetation?
5. What happens if I don’t finish before the deadline?
6. Does the City have a list of vegetation management contractors?

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1. What is a Minor Development Review Application (MDRA), and when do I need one?
2. How long does it take, and where do I get a Building Permit?
3. What are the current adopted Building Codes the city uses?
4. How does the fixed compressed work week schedule affect building inspections?
5. How do I schedule a building inspection?
6. Who can prepare plans for a Building Permit?
7. What are the fees?
8. Is any other type of special information required for a Building Permit?
9. What kinds of plans are needed for a Building Permit
10. Who is authorized to obtain a Building Permit?
11. What doesn't need a Building Permit?
12. How many sets of plans and copies of information do I need to submit?
13. When do I need a Building Permit?
14. Do I need a Grading Permit?
15. How long is my Building Permit valid?

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1. If I have the same business at more than one location, do I need a Business Certificate for each separate location?
2. How much does a business certificate cost?
3. How do I change the address for my certificate?
4. Can I transfer my business certificate to a new owner?
5. Can I apply for a business certificate on a closed Friday?
6. Who needs to apply for a City of Poway business certificate?
7. Does the location of my business affect my license?
8. What is a business certificate?
9. How long does it take to process a business certificate?

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1. What is the definition of a dwelling unit?
2. Does a duplex qualify as a single family dwelling?
3. Where should carbon monoxide devices be installed in homes?
4. Does SB-183 require carbon monoxide devices be installed in each room?
5. At what height / location should a carbon monoxide device be mounted?
6. Can I replace my existing smoke detector with a carbon monoxide device?
7. How many types of carbon monoxide devices are available?
8. What is the difference between a carbon monoxide alarm and a carbon monoxide detector?
9. Are carbon monoxide devices required to be approved by the State Fire Marshal?
10. If someone has a carbon monoxide device that is not listed by the State Fire Marshal prior to the law, can they maintain it or does it have to be replaced?
11. What are the symptoms of carbon monoxide poisoning?
12. What carbon monoxide level is dangerous to your health?
13. What should I do if I am experiencing symptoms of carbon monoxide poisoning?
14. What has changed in carbon monoxide detectors / alarms recently?
15. How should I install a carbon monoxide alarm?
16. What should I do when the carbon monoxide detector / alarm sounds?
17. How should a consumer test a carbon monoxide detector / alarm to make sure it is working?
18. What is the role of the U.S. Consumer Product Safety Commission (CPSC) in preventing carbon monoxide poisoning?
19. Should carbon monoxide detectors / alarms be used in motor homes and other recreational vehicles?

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1. Who does the City Attorney work for?
2. Can the City Attorney give legal advice to private citizens?
3. How do I get a copy of the Municipal Code or a city ordinance?
4. Whom do I call to report a potential Municipal Code violation?
5. Whom do I call to report a crime?

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1. What is a resolution?
2. What is an ordinance?
3. Where can I get a copy of a birth, death or marriage certificate?
4. How do I find a section of the Poway Municipal Code?
5. Do you provide passport services?
6. Where can I get a Business Certificate or Home Occupation Permit?
7. How do I get a marriage license?
8. How do I find out who owns a property?
9. Where do I file a claim?
10. Can I search for records online?
11. What does the City Council do?

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1. When are the City Council meetings held?
2. When are the City Council agendas posted to the website?
3. How do I address the City Council at a meeting?
4. Can I use a PowerPoint presentation while speaking to the City Council?
5. Can I view the City Council meetings online or on TV?
6. How do I apply for a board or committee?
7. How can I be notified of upcoming City Council, boards and committee meetings?
8. Can I bring handouts to provide to the City Council?
9. How long can I speak under public oral communication?

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1. What are the business hours at the City of Poway?
2. Why did the City of Poway change its business hours?
3. What about other city facilities?

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1. How can I report a possible Code violation on a Friday when City Hall is closed?
2. The weeds in my neighbor’s yard are high. Don’t they have to remove them since they could be a fire hazard?
3. My neighbor’s pool is green and full of mosquitoes. What can be done?
4. There is graffiti on my neighbor’s wall, what do I do?
5. Who do I call when a neighbor’s dog is always barking?
6. My neighbor has an inoperable vehicle parked in the driveway. What can be done?
7. There is a vehicle on the street in my neighborhood that has not been moved in a long time. What can I do?
8. I just bought a house with an alarm installed. How do I receive service?
9. I called in a complaint a week ago and have not seen anything being done on my neighbor’s property. Why?

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1. Do I need to provide security when serving alcohol during my rental?
2. Do I need to pay a deposit for rentals?
3. Is amplified sound allowed?
4. Is smoking permitted?
5. May I have an air bounce in the parks?
6. Is the deposit refundable?
7. Are only Poway residents able to rent a facility?
8. When do I need liability insurance?
9. What is the cancellation policy?
10. May I serve alcohol at my event?
11. How do I rent a facility if City Hall is closed?
12. How do I make a payment for a facility rental or provide the necessary insurance or security agreements?
13. Is there a fee for the rentals?
14. Can I make an appointment to do a walk through of the facility?
15. May I use a caterer for my event?
16. May I decorate the interior of the facility?
17. Are candles permitted at the indoor facilities?
18. What type of tables are available?
19. Are there tables and chairs available for rent?
20. Can I reserve a facility online?
21. Can you reserve the neighborhood parks?
22. How much advance notice is required for a reservation?
23. Can I book more than one facility at the same time?
24. Does the city have facilities for rent?

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1. When there is only a small fire, why do so many fire engines respond?
2. Why do I have to call 911? If I call the fire station directly, wouldn't it save time?
3. Why does Poway need a ladder truck?
4. What does a firefighter's workday routine consist of?
5. Why do I see firefighters working out while on duty?
6. Why do I see the firefighters at the store shopping for food while they are on duty?
7. What do firefighters do when they are not on emergency calls?
8. What can I do to protect my house from wildland fires?
9. Do I need to put a smoke detector in every room? How many do I need?
10. What kind of fire extinguisher should I buy for my home?
11. When I call the paramedics, why does a fire engine show up?
12. Where can I go for CPR classes?
13. Who should I call for a hydrant leaking, fire hazards, and inspections?

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1. What's the problem with fire sprinkler flushing?
2. What is allowed into storm drains? What happens when water is discharged from a fire sprinkler system?
3. What does this mean for me? How can I comply?
4. Whom can I contact to ask questions or report illegal dumping?

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1. What is a food truck?
2. What licenses are required to operate a food truck in Poway?
3. How do I obtain a solicitor’s license or solicitor ID cards?
4. How long does it take to obtain a solicitor’s license or solicitor ID cards?
5. How much does a solicitors license and ID card cost?
6. Are food truck events such as food truck rallies allowed in Poway?
7. Are food trucks allowed in the business park?
8. Where can food trucks operate?
9. Can I operate a food truck in a park?
10. Can I sell at a city special event?
11. Can I cater a private event?
12. Can I sell on private property (e.g. shopping center or church)?
13. Can I become a vendor at the Poway Farmers Market?
14. What food trucks are currently licensed to operate in Poway?

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1. Why is the City of Poway now requiring Home Occupation Permits to renew every other year?
2. What is the cost to apply for a home occupation permit, and can I get a refund?
3. If I currently have a home occupation permit, how long do I have to renew?
4. Do I need a business certificate as well as a home occupation permit?

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1. Will my child receive a camp t-shirt?
2. Who supervises Lake Poway Day Camp?
3. How many days per camp week do campers get to swim?
4. If I have questions about Lake Poway Day Camp who should I call?
5. Does my child need to bring a lunch to camp?
6. Does my child need to wear closed toe shoes?
7. What if my child is still learning how to swim?
8. What if my child doesn’t enjoy competitive games and sports?
9. Who is on-site at camp if there is an emergency?
10. How do you help protect campers from the sun during camp?
11. How do you deal with the heat during camp?
12. What if my child needs medication at camp?
13. How are camp groups organized?
14. Can I send a family friend or babysitter to pick up my child from camp?
15. What if I can’t pick my child up by 4 p.m.?
16. What time do I need to drop my child off for camp in the morning?
17. Does Lake Poway Day Camp offer discounts?
18. How do you screen your camp staff?
19. What does CIT stand for?
20. What does LPDC stand for?

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1. Will contractors be allowed to work on closed Fridays?
2. How do I report general concerns regarding my neighborhood, such as tree issues, parking problems, and street maintenance needs?
3. What areas of the city does the Landscape Maintenance District cover?
4. Why are assessments different for each zone?
5. Why are there different levels of maintenance throughout the Landscape Maintenance District?
6. What is a Landscape Maintenance District?
7. How are the assessments determined and set?
8. How is the Landscape Maintenance District funded?
9. How can I find out if I live in a LMD zone?

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1. Why did I receive a Custom Water Report and what does it mean?
2. What does “Estimated 2015-16 Water Target” mean? If I go over this target, will I be charged? Will my water be shut off?
3. Why is my conservation target the same amount as I used in 2013?
4. I moved here after 2013; what will my target be based on?
5. What if I have more/less people in my household since 2013? Will my estimated target be different?
6. If Poway is fined $10,000 a day for not conserving 32%, how much will I be charged?
7. Why is the City raising water and sewer rates even though residents are conserving?
8. Why aren’t higher water users charged more for water?
9. Why should I be fined when I see the City watering all the time?
10. My street’s average is really high; can you make my neighbors lower their usage? Why should I conserve when they’re not?
11. What is the City’s plan if they continue to not meet the goal? Will there be further restrictions?
12. Why is the lowest water target 22 units?
13. What if I have a pool/spa?
14. Are there any rebates to help reduce my usage?
15. Will El Niño end the drought?

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1. What are the requirements for a sports court?
2. What are my building setbacks (commercial)?
3. What do I need to know about building walls and fences?
4. What uses are permitted in residential zones?
5. What are the business hours of the Development Services counter?
6. What uses are permitted in commercial zones?
7. How many horses can I have?
8. Can I have a guest house?
9. What are the necessary findings for the granting of a variance?
10. What are my building setbacks (residential)?

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1. How do I reserve a date?
2. How do I know if a date has been approved?
3. What type of events are not allowed?
4. Do you rent for private parties, such as weddings, receptions, etc.?
5. What are the costs involved?
6. What is the earliest we can request a date?
7. Do you have stage or technical equipment available to rent to the general public?

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1. How do I purchase tickets?
2. Which credit cards can I use to purchase tickets?
3. How can I replace my lost or stolen tickets?
4. How can I find out when tickets will go on sale for a particular show?
5. Must I purchase a ticket for my child?
6. What is the policy on ticket refunds?
7. What is the policy on exchanging tickets?
8. Where and when can I pick up my "Will Call" tickets?
9. How do the scanned tickets work?

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1. How old do I have to be to volunteer and what is the commitment?
2. How do I get started on becoming a volunteer?
3. Is there a screening process?
4. I cannot walk up stairs or carry heavy objects, can I still volunteer?
5. What benefits are there to ushering?
6. Do I need to go through training again once the season ends?
7. For additional questions, whom can I contact?

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1. Where can I obtain a copy of the Public Records Act?
2. What are some of the documents that cannot be disclosed?
3. Are all of the records in the Records Retention Schedule public records?
4. What are public records?
5. How much will I be charged for copies?
6. How soon must the city respond to my request?
7. Can I request documents be provided to me in electronic format?
8. What type of information can I request?
9. How do I make a request for a copy of public records?

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1. What do I need to do to replace a tree in front of my home?
2. Who is responsible for maintaining or replacing the sidewalk in front of my home or business?
3. How do I report a non-life threatening emergency, such as potholes or non-functioning streetlights when City Hall is closed?
4. What happens if an urgent matter arises on a dark Friday such as a water main break, fallen tree in the road, or traffic signal outage?
5. What are the current rates for trash service?
6. When is the trash bill mailed and when is it due?
7. May I have my trash payment automatically deducted from my checking account?
8. If I don’t need trash service can I cancel it?
9. When should I put my containers out for collection?
10. My gardener comes to my house a couple of days before my scheduled pickup. Can they leave yard waste at the curb in front of my house until my pickup day?
11. Where may I dispose of electronic waste (e-waste)?
12. What do I do with my holiday tree?
13. What is the holiday trash schedule?
14. Will trash pick-up scheduled services be affected by the Fixed Compressed Work Week?
15. Will street sweeping be affected by the Fixed Compressed Work Week?
16. Will contractors be allowed to work on closed Fridays?
17. I want to remodel my home or yard. How do I get a temporary bin to collect the demolition or yard waste?
18. How do I dispose of large bulky items that do not fit in my gray trash container?
19. What can I put in my blue recycling container and what goes in the gray trash container?
20. Where may I dispose of household hazardous waste?

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1. What type of alarm should I buy?
2. How many should I have?
3. Where should I place them?
4. How often should I change the battery in my smoke detector?
5. When do I need to replace my smoke detector?
6. How and when should I test my smoke detector?

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1. What is SUSMP?
2. How does development increase urban runoff and water pollution?
3. How do I know whether my construction project is subject to SUSMP requirements?
4. What is the city looking for when reviewing my plans?
5. How can the project design help reduce urban runoff and pollution?
6. What can I do to reduce the amount of pollution my project creates?
7. How can I remove pollutants from the runoff?
8. Who is responsible for maintaining the Best Management Practices?
9. Where can I get more information?

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1. What is the Temporary Surcharge on my water bill?
2. Why did the City adopt the temporary surcharge?
3. How did the City decide to only provide a 22 unit credit?
4. Why do only the residential accounts receive the 22 unit credit and not my business?
5. Why do I have to pay more for water when I’m saving more?
6. When will the drought surcharge fee end?
7. What is the City doing with the drought surcharge money?
8. Why doesn’t the City cut back on staffing to save money?
9. Why can’t the City’s large reserve fund be used to offset the revenue losses from the drought?
10. Where can I find Proposition 218?

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1. The lights at an intersection do not change fast enough or only let a few cars through at a time. Whom can I contact about this?
2. What is the Traffic Safety Committee?
3. Whom do I call when a street light is out?
4. How do I request a new traffic sign on a public street?
5. People are speeding in my neighborhood. What can I do?

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1. What are the current rates for trash service?
2. What is the holiday trash schedule?
3. If I don’t need trash service can I cancel it?
4. My gardener comes to my house a couple of days before my scheduled pickup. Can they leave yard waste at the curb in front of my house until my pickup day?
5. Where may I dispose of electronic waste (e-waste)?
6. What do I do with my holiday tree?
7. Will trash pick-up scheduled services be affected by the Fixed Compressed Work Week?
8. I want to remodel my home or yard. How do I get a temporary bin to collect the demolition or yard waste?
9. How do I dispose of large bulky items that do not fit in my gray trash container?
10. When should I put my containers out for collection?
11. May I have my trash payment automatically deducted from my checking account?
12. When is the trash bill mailed and when is it due?
13. What can I put in my blue recycling container and what goes in the gray trash container?
14. Where may I dispose of household hazardous waste?
15. Can I throw common batteries and fluorescent tubes in the trash?
16. I am a new resident. What do I need to know about trash and recycling in Poway?
17. My trash was not picked up. Who do I call?
18. I am going away for an extended period of time and will not be using my trash service. Do I have to continue my trash service?

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1. How can I find out if I am still registered to vote?
2. How do I find out my polling place on Election Day?
3. How do I vote by mail?
4. How do I fill out a Permanent Vote By Mail Ballot Application?
5. How do I register to vote?
6. Is there a need for poll workers?
7. When do I need to re-register?
8. Who may register to vote?
9. What is the deadline for registering to vote?
10. May I vote at any polling place?
11. How many City Council seats are up for election this year?
12. Who is running for City Council in the 2016 General Municipal Election?
13. What does the City Council do?
14. Does Poway have limits on campaign contributions?

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1. How do I establish service for water?
2. What forms of payment are accepted?
3. What if I want to pay my water bill on the closed Friday?
4. I just returned from vacation and discovered that my water service has been locked off because I forgot to pay my bill. I need my water service turned back on and it’s a closed Friday; what do I do?
5. I moved into my new residence on a closed Friday, and there is no water service at my residence. How can I get service established today?
6. I need to obtain a construction hydrant meter. Can I do this on a closed Friday?
7. Who do I contact for a water emergency on a closed Friday?
8. Can I pay my water bill on the city’s website?
9. When is the water bill mailed, and when is it due?
10. How are water and sewer rates calculated?

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1. When can I water my yard?
2. Are pool covers required?
3. Are there rebate programs available to help with water conservation?
4. Are turf replacement rebates available?
5. Can I request an exception and exemptions from the water restrictions?
6. Is well water subject to restrictions?
7. Will water rates change to encourage conservation?
8. Are water conservation measures mandatory?
9. If the San Diego region has already diversified where our water comes from and increased our storage capacity, why must the region conserve water?
10. Who do water restrictions apply to?
11. Where does our water come from?
12. Does the City use recycled water?
13. Can the City provide recycled water in other parts of Poway?
14. Can I install a gray water system?
15. Can I dig a well on my property?
16. Can't we use seawater to create more drinking water?
17. What is the City doing to conserve water in parks and City-maintained landscaped areas?
18. Should the City replace some of its grass sports fields with synthetic turf?
19. How has the City conserved water in Landscape Maintenance Districts?
20. How is the City conserving water on street medians?
21. How does the City use water efficiently at public facilities?
22. Why is water from reservoir tanks and fire hydrants drained? Can it be used?
23. Aren’t decorative fountains wasting water?
24. Why is development occurring during the drought?
25. Do City landscaping requirements promote water conservation?
26. How can residents conserve water while maintaining landscaping that prevents slope erosion or reduces fire danger?
27. What if my homeowners association has CC&Rs regulating maintenance of landscaping that conflict with the City's water conservation ordinance?
28. Are parks and golf courses subject to the restrictions?
29. Are there water conservation classes available?
30. Why are residents being asked to conserve water through outdoor water restrictions?
31. Why are car dealerships allowed to wash cars during the day?
32. Who can I call if I have more questions, or observe water waste?
33. Why are City parks exempt from watering days and times?

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1. Who can I call to get more information on defensible space?
2. What is defensible space?
3. When is the Wildfire Defensible Space Program in effect?
4. What is the purpose of this program?
5. Why should the city do this?
6. What does the Wildfire Defensible Space Program include?
7. What vegetation would be included in this program?
8. What about trees? Will they be required to be trimmed?
9. What constitutes a structure?
10. Why is there a 100-foot defensible space distance?
11. What if a 100-foot space around my home overlaps onto my neighbor’s property?
12. What areas of the city will be included in this program?
13. How is this program going to be implemented?
14. Who will conduct the assessments?
15. If I have not been contacted by the city, may I request a home assessment?
16. Will a permit be required to do the work?
17. What will it cost the average homeowner to comply with this program?
18. What if someone refuses a home assessment or inspection of his/her property?
19. What if someone refuses to reduce the flammable vegetation on his/her property?
20. What about wood chips and organic compost?
21. Can defensible space and maintenance be accomplished with minimal impact to wildlife?
22. Is there an appeal process?
23. What about fences, decks, and patio covers?
24. Will San Diego Gas and Electric (SDG&E) be required to reduce the vegetation under overhead utility lines?