Refund Information

Classes & Swim Lessons

 1.    A  full refund will be issued for all classes canceled or overbooked by the City of Poway and/or the independent contract instructor. 

2.     Prior to the first day of class: 
  1. Customer may request a refund in writing prior to the start date. A cancellation fee as contained in the Fee Schedule will be deducted. 
  2. In lieu of a refund, customer may request a full credit to be placed on account.  The credit on account will be valid for one year and may be applied to another enrollment or reservation. If the credit is not used after one year, the funds will be forfeited and the customer’s account will be cleared.
  3. Except as otherwise provided in this policy, if a registrant fails to attend a program after it begins, the registrant is not entitled to a refund.

3.    After the first day of class:

  1. Requests for refunds must be made in writing and will only be granted if the slot can be filled by another customer on a waiting list. If that slot can be filled, the refund will be prorated and the cancellation fee will be deducted.   
  2. Requests for refunds for classes, camps, or programs with enrollment fees that are less than the cancellation fee established in the Fee Schedule will automatically be given as credit on account. 

4.    Exceptions may be authorized by the Director of Community Services. A doctor’s note or written request describing the extenuating circumstances must be submitted to the Community Services Department.