Refund Information

Classes & Swim Lessons

Cancelled by City

 
A  full refund will be issued for all classes canceled or overbooked by the City of Poway and/or the independent contract instructor. 

All Other Refunds
Refunds and transfers must be requested in writing by noon at least one week prior to the start date.  A $15 cancellation fee will be deducted.  No cancellation fee will be deducted if customer places refund as a credit on account.  If class, camp, or program is less than the $15 cancellation fee, the refund will automatically be given as credit on account.  Credit on account will be valid for one year and may be applied to another enrollment or reservation.  If the credit is not used after one year, the funds will be forfeited and the customer’s account will be cleared.

Except as otherwise provided in this policy, if a registrant fails to attend a program after it begins, the registrant is not entitled to a refund.  Exceptions may be authorized by the Director of Community Services.  A doctor’s note or written request describing the extenuating circumstances must be submitted to the Community Services Department. 

Written refund requests may be submitted via email at Activenet@poway.org, or by mail to:

        * City of Poway
          Community Services Department
          P.O. Box 789
          Poway, CA  92074-0789

Refund requests may also be submitted in person during normal business hours at the Community Services Department, located at 13325 Civic Center Drive.